Zoho Mobile Sync is an application that offers over-the-air, two way synchronization of Zoho applications (
Using Zoho Mobile Sync, 2-way synchronization happens over-the-air, in the background (provided an internet connection is available) and once turned on, does not require any further manual intervention. So wherever you are, however occupied you might be doing other things, your mobile device will be up-to-date with the latest messages, event updates and contact information.
Zoho Mobile Sync functions using your mobile device’s Microsoft Exchange® ActiveSync® (EAS) account support and does not require any additional software. Since almost all the latest IOS, Android and Windows mobile devices support EAS, you can easily enable Zoho Mobile Sync on most mobile devices that run on these popular platforms. If you want to sync only mail, only mail and calendar but not contacts and so on, you can specify your options in your device’s EAS account settings.
Zoho Mobile Sync will not work with POP accounts in Zoho Mail. This sync functionality is for users who have their domain hosted with Zoho.
Zoho Mobile Sync is free for all users. You don't need to pay any thing extra to avail this service. If you are an Organization user, your Organization mail administrator need to enable mobile sync for your account in the mail admin control panel. Check here for more details on this.
Any devices which has PUSH support can be used with Zoho Mobile Sync service.
P.S : Zoho CRM contacts and calendar events cannot be sync-ed with your device using this service.
Account should be created on the smartphone. Refer the setup instructions guide for more details on how to create the account.
Check for the below mentioned points.
a. If you are an Organization user, confirm with your mail administrator to enable Mobile Sync option for your account.
b. Check you network connectivity.
If not working in spite of everything being proper, do mail us at firstname.lastname@example.org.
In any device, by default, the Inbox mails are pushed to the device. This is a setting in the device. In iOS devices, this can be changed by navigating to Settings --> Mail, Contact and Calendar --> Created Account --> Folders to Push. But for any other devices, this cannot be changed. Only Inbox mails will be pushed.
Zoho Mobile Sync will sync only the primary calendar of your Zoho Calendar with your smart phone. Ensure you have events in that calendar. Multiple Calendar is not supported.
In iOS devices, this can be changed by navigating to Settings --> Mail, Contact and Calendar --> Created Account --> Folders to Push. But for any other devices, this cannot be changed. Only Inbox mails will be pushed.
Contacts present under All Contacts category alone will be sync-ed to your device.
As per ActiveSync protocol, Exchange server will not have control over mobile contacts or any other mail account contacts. So mobile contacts or other mail account contacts will not be in sync with Zoho. Zoho contacts will be listed as a separate Exchange category.
Zoho Calendar and Zoho Contacts will be synced with mobile devices and available as separate category. Please be make sure that Exchange category is selected to view the Zoho Calendar and Zoho Contacts.
a. Please check whether your mail administrator has enabled Mobile Sync for your account. Please find here < https://adminconsole.wiki.zoho.com/mail/Mobile-Active-Sync.html > to find more details on this.
b. If Two Factor Authentication (TFA) is enabled for your account, please use Application Specific Password while creating the Exchange account inthe device. To know more about application Specific Password, click here .
After upgrading to latest iOS(8.1), we often see an issue regarding that emails are not getting push to iOS device. As, we are not getting push requests from iOS devices. We will check once it is fixed from iOS upcoming updates.
Regarding Organisation contacts, editing/deleting operation from mobile to Zoho Web contacts is not supported and edit/delete operations for Organisation contacts should be done only on Zoho Web Contacts. As, non-admin users will not have permission to add/edit/delete Organisation.